Neptune will not come to your home to install a water meter without an appointment. APPOINTMENT NOTICE HOME ACCESS REQUIRED . When the meter needs replacing, the Region, or our contractor Neptune Technology Group, will contact you to change it. 2300. Neptune’s innovative, lead-free water meters are built to meet the water meter needs of water utilities across North America. From now through to spring, an additional 3,000 water meters are being changed in central and west Kingston. Neptune technicians will wash their hands before and after each job. Contact Us Make an appointment with Neptune Technology Group by calling them at 1-800-667-4387. Neptune and the Municipality of the County of Inverness have taken several steps to ensure the health of safety of both residents and staff during this process. Installation of the new water meter is free. As water meters age, they run slower and under-register water usage. The company is unique in Ontario, combining water, wastewater, gas and electrical services, and broadband fibre optics in one company. If anyone claiming to be from Neptune shows up at your door seeking access to your home without an appointment, you should call Environmental Services immediately at 905-356-1355 to confirm that it is a legitimate visit. "We know people are busy, so we try to make it as easy as possible. Like most mechanical devices, they eventually need to be replaced as they slow down. Tenants are encouraged to either follow the instructions to book an appointment, or to notify their landlords that they have received a notice. We install meters for new construction and repair existing meters. Neptune technicians will ask owner/occupants to open all doors and/or panels in route to the water meter wherever possible. For a full list of how Neptune is working to keep property owners/occupants safe, please see below or download the document here. Your Reference Number. Access to hourly and daily water usage over a 96-day period 4. The city has contracted with HydroCorp to replace approximately 13,500 water meter transmitters and 7,200 water meters. After careful consideration and monitoring developments from the Government of Ontario; The Town and Neptune will resume full replacement operations as of July 2nd. © 2021 The Corporation of the City of Kingston, 216 Ontario Street, Kingston, Ontario, Canada, K7L 2Z3, Home Customers are encouraged to always ask people going door-to-door for identification. Neptune technicians will maintain a minimum of 6-feet separation from residents when entering and exiting the home. You can learn more about what to expect with the water meter replacement program by visiting www.utilitieskingston.com, or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000. Technology designed and engineered to solve. At Neptune, the safety and well-being of both the property owner/occupant and our technicians are always our top priority. Neptune technicians will maintain a minimum of 6-feet separation from residents when entering and exiting the home. As part of the essential service of providing safe and clean drinking water to our utilities’ customers, we are committed to implementing best practices to help prevent the spread of disease while ensuring a high level of customer service. Neptune technicians will check their temperature at the start of each day before they are approved to begin work and every 4 hours thereafter. Neptune's experience in the water industry is a story rooted in loyalty to our customers and in sound stewardship. Landlords: Landlords are ultimately responsible to ensure these mandatory water meter replacements are completed in their buildings. The ability to detect high water loss more quickly 3. When you receive the pamphlet or reminder notice, it means that meter installers are in your area and you have two weeks to schedule an installation appointment with Neptune. Neptune technicians will ask owner/occupants to remove any objects surrounding the water meter. The city has new Neptune radio read water meters. Contact Us. Privacy The screen eventually … Appointments are available from Monday, May 25th to Saturday May 30th between 8:00am and 8:00pm and residents are asked to book as soon as possible while there is still availability. Neptune staff will not come to your door without an appointment. Some customers may notice an increase in their water bill. Sitemap Mandatory Town-Wide Water Meter Replacement Program COVID-19 Update: the water meter replacement program will recommence on July 13, 2020 Town staff and Neptune Technology Group have implemented several safety measures and protocols so that the water meter replacement program can continue for outstanding properties. The City has contracted with Water Resources/Water Services to install the new Neptune water meters, perform an inspection of the area to identify the water service line material, and conduct the City of Evanston basic cross connection survey report. On Sept. 9, 2019, Ferndale City Council unanimously approved a plan to replace water meters throughout the city. We test and certify backflow prevention devices to comply with annual water department regulations. If at any point you would like to speak to a call centre representative, please contact us at 1-800-667-4387. 200000000 . This is because the new meter is accurately measuring water usage, while the old meter was under-registering usage. Sending fewer estimated bills About Utilities Kingston: Utilities Kingston operates multiple utilities through a single service structure, allowing it to deliver cost savings and customer service excellence. It also has a small red triangle that can help pinpoint small leaks: it will spin if any water is running through the meter. The reason for this replacement is to ensure the continuing accuracy and functional operation of the meter reading system. Neptune technicians will sanitize personal protective equipment and tools after each use. The call centre is open Monday to Thursday from 8:00AM to 8:00PM (EST) and Friday from 8:00AM to 6:00PM (EST). You can learn more about what to expect with the water meter replacement program by visiting www.utilitieskingston.com, or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000. Meter appointments are scheduled in two-hour blocks of time. The typical life of a water meter is 15 to 20 years. If anyone claiming to be from Neptune or the City of Guelph asks to enter your property without an appointment, you can ask to see their identification, or call Water Services at 519-822-1260 extension 5627 to confirm their identity. It's simply about booking a convenient time to allow a technician to switch out your meter. AMR technology ensures all customers pay for the water they use – no more and no less. An adult 18 years or older must be present at the time of installation. The Town of Whitchurch-Stouffville and Neptune Technology Group take health & safety very seriously. Neptune Technology Group technicians will always be in uniform and carry photo identification. These steps include checking technicians’ temperatures every four hours during the workday, stringent sanitization routines for equipment, and more. 4. Utilities Kingston thanks its customers and Neptune Technologies for nearly 4,000 water meter changes in the west end of Kingston during the fall of 2015. , or by calling Neptune at 1-800-667-4387 or Utilities Kingston customer service at 613-546-0000. Neptune provides a solid foundation for smart water with absolute encoder registers offering utilities options for the functionality they need – from accurate monthly meter reading, to advanced customer consumption data, to priority alarms for continuous leaks and reverse flow events. The communication includes details on how to book and prepare for the appointment. ... water meter will accurately measure even the smallest amounts of water that the old meters were not capable ... Once you have scheduled an appointment, your water will be turned back on. An appointment to have the water shut off will be made between the DPW, plumber and resident at … You will receive a letter and must book an appointment. When used, the appropriate protocols will be used to properly don and doff the mask. Neptune will only go door-to-door when attempts to make an appointment are unsuccessful. These Schlumberger meters have numbers displaying 10s of gallons surrounded by a sweeping arm displaying anything increments under 10 gallons. In fact, it is impossible for any water meter readers to not have a problem. Reliable metering equipment is critical to this. We have altered our practices so that an owner/occupant is no longer required to provide a signature before work starts or after the work is complete. Media contact: For more information contact a media relations officer for Utilities Kingston at 613-546-4291, ext. It's important that customers receive accurate bills for the amount of water consumed by their household or business. … They will be in the city replacing these transmitters and meters from late August 2018 through summer 2019. limited time Tenants: Tenants are encouraged to either follow the instructions to book an appointment, or to notify their landlords that they have received a notice. In addition, all Neptune technicians will be issued with Utilities Kingston contractor ID. For more information about Neptune, fill out the contact form below and one of our representatives will call or email you. Our 5 stage Reverse Osmosis system is superior to any system on the market, and you get that all with the lowest monthly costs, no hidden fees and great attention to detail and customer service. The meters will be installed for a . Our division reads and maintains over 11,346 water meters. Enhanced Health & Safety protocols are in place in order to protect residents, technicians, and Staff as we work towards completing the water meter replac… This is located where your … To schedule a water meter installation appointment, please visit our online booking site: https://www.watermeterappt.com/. The water meter measures the amount of water your home uses. To schedule an appointment call Water Resources Inc. at (800) 835-3341 or go online www.watermeterexchange.com. -30- Media contact: For more information contact a media relations officer for Utilities Kingston at 613-546-4291, ext. Neptune water meters and associated radio transmitters provided by Ti-Sales, Inc of Sudbury, Massachusetts. Water meter installations will be performed by a uniformed licensed plumber who will carry a City of Park Ridge picture ID badge, travel in marked vehicles, and will present their ID badge upon arrival for the appointment. Rest assured that we are actively monitoring the COVID-19 situation and are taking precautionary measures to aid in keeping our communities safe. The upgraded water meters help Richmond Hill have many benefits including: 1. Any technician that shows any signs of illness/symptoms will be asked to stay home and self-isolate. If you have not yet had a new water meter installed at your property, you can now book your appointment by calling 902-787-2274. Learn more about the City's reconciliation initiatives. The Neptune E-Coder has a digital readout under a black plastic… Connect with Utilities Kingston – all your utility needs under one roof. If you are part of the 2020 program area, you will receive a notice in the mail.
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